CORONAVIRUS SHIPPING INFORMATION UPDATE:
INTERNATIONAL ORDERS ARE TAKING UP TO 10 WEEKS PLUS FOR DELIVERY
In all instances except Australia, tracking will not update for international orders until the item reaches the destination country and is scanned at the local postal depot.
AUSTRALIA POST does not offer a tracked service within Australia and has suspended a number of incoming postal/courier services due to the surge in virus cases in the UK and Europe. Your order will arrive, but PLEASE factor in a 10 week turnaround time from date of postage to avoid disappointment.
For UK tracked orders, tracking will not update until delivery has been attempted or achieved.
International Orders are taking upwards of 10 weeks, often longer, due to the virus and reduced airline flights and postal staff. All Postal Services have updates on their websites and say the same. Please be patient, your order will get to you.
UK orders are taking 7 – 14 working days for 1st class recorded, sometimes longer for 2nd class. Please be patient, your order will arrive.
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Processing Times:
We have a 7 – 10 working day turnaround time for product processing, because we make each item to order. Please factor shipping times on top of processing times.
Delivery (UK)
Rim, Battery and Frame Sticker Kits cost of £4.95 postage within the UK as they have to be sent as small parcels. All other items are sent free via Royal Mail 2nd class within the UK.
International Orders
We ship worldwide. Please note that some destinations can take 6 weeks or more for your order to arrive. All international orders are sent tracked and/or signed for. If your destination is not listed at checkout, please contact us for a shipping quote.
IMPORTANT INFORMATION FOR INTERNATIONAL SHIPPING:
Shipping can take up to 6 weeks for international destinations. Please check your tracking before contacting us.
All international orders are sent tracked (and signed for where available)
The US is currently taking 3 – 6 weeks for tracked and signed items.
Asia and Australia is 4 – 8 weeks.
Please check the TRACK YOUR ITEM details we emailed to you on dispatch, before getting in touch with us, or opening a case with Paypal, as we have no control over the post once it has left the UK.
Returns:
If you are not happy with your item, we offer a 30 day return window. Simply return your item in unused, as new condition, for a full refund. Please note that return postage is the responsibility of the buyer. We recommend using a tracked/signed for service that covers your item in the event of loss. We cannot be held responsible for returns that are lost or damaged in transit back to us.
PLEASE NOTE: We do not offer refunds for used stickers or any issues outside of the 30 day return period.
Undeliverable Returns:
If an order is returned to us as undeliverable eg: incorrect address, no known address, uncollected etc, the return shipping costs are the responsibility of the customer. This is non negotiable and final.
Lost Items:
If your order gets lost, we will claim for it and resend free of charge. For an item to be deemed lost, it must have been missing for a fixed period amount of time as detailed on the Royal Mails website. PLEASE NOTE: We do not send replacements until this time frame has been exceeded and we are able to claim.
Faulty Items:
We are happy to refund faulty items, these must be returned to us for inspection within the 30 day return period as stated above. Refunds will only be processed after detailed inspection of the item. Please allow 5 – 7 days from date of receipt for your refund to be processed.
Custom Orders:
Custom orders carry an additional fee and have a 10 – 14 day turnaround time. We do not offer refunds for custom orders due to our comprehensive communication, design and proof process.
