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Delivery & Returns

LAST ORDER DATES FOR CHRISTMAS 2018

UNITED KINGDOM: 25TH NOVEMBER 2018
EUROPE: 20TH NOVEMBER 2018
UNITED STATES: 15TH NOVEMBER 2018

AUSTRALIAN, SOUTH AMERICA & ASIA PACIFIC CUSTOMERS PLEASE NOTE:
AS DELIVERY TIMES TO THE ABOVE REGIONS CURRENTLY AVERAGE 4 WEEKS OR MORE ON TOP OF PROCESSING TIMES, WE ARE UNABLE TO OFFER DELIVERY IN TIME FOR CHRISTMAS.
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Delivery (UK)
All items are sent free via Royal Mail 2nd class within the UK.

International Orders
We ship worldwide. Please note that some destinations can take 6 weeks or more for your order to arrive. All international orders are sent tracked and/or signed for. If your destination is not listed at checkout, please contact us for a shipping quote.

IMPORTANT INFORMATION FOR INTERNATIONAL SHIPPING: Shipping can take up to 6 weeks for international destinations.
All international orders are sent tracked (and signed for where available)
Please check the TRACK YOUR ITEM details we emailed to you on dispatch, before getting in touch with us, or opening a case with Paypal, as we have no control over the post once it has left the UK.
The US is currently taking 3 – 4 weeks for tracked and signed items. Australia is taking 4 – 6 weeks.
Thank you.

Delivery Times:
We have a 7 – 10 working day turnaround time for product processing. Please factor shipping times onto this.

Returns:
If you are not happy with your item, we offer a 30 day return window. Simply return your item in unused, as new condition, for a full refund. Please note that return postage is the responsibility of the buyer. We recommend using a tracked/signed for service that covers your item in the event of loss. We cannot be held responsible for returns that are lost or damaged in transit back to us.

Faulty Items:
We are happy to refund faulty items, these must be returned to us for inspection. Refunds will only be processed after detailed inspection of the item. Please allow 5 – 7 days from date of receipt for your refund to be processed.

Custom Orders:
Custom orders carry an additional fee and have a 10 – 14 day turnaround time. We do not offer refunds for custom orders due to our comprehensive communication, design and proof process.

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PLEASE NOTE: Processing times for all orders is 7 to 10 WORKING DAYS, as we make each item to order. (Please factor in shipping times on top of processing time) Dismiss

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